Lonsdale Wellness Studio

Lonsdale Wellness Studio Privacy Policy

1. Introduction

Lonsdale Wellness (“Lonsdale Wellness,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information through our website at https://www.lonsdalewellness.ca (the “Website”), our online booking system, email communications, and our clinic services.

We handle personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). By using our Website or services, you consent to the practices described in this policy.

2. Who We Are

Lonsdale Wellness is a health and wellness clinic located in North Vancouver, British Columbia, Canada. If you have questions about this Privacy Policy or how we handle your personal information, please contact our Privacy Officer using the details in Section 13.

3. Information We Collect

We collect personal information that you voluntarily provide to us and information collected automatically when you use our Website.

3.1 Information You Provide Directly

• Contact details such as your full name, email address, phone number, and mailing address.
• Appointment and booking details, including the practitioner or service requested, preferred date and time, reason for visit, and any notes you provide when booking.
• Health-related information you choose to share in connection with your appointment (for example, in intake forms, consent forms, or communications with your practitioner).
• Emergency contact information, where applicable.
• Newsletter preferences and email subscription status.
• Any additional information you provide when you contact us by phone, email, or through forms on our Website.

3.2 Information Collected Automatically

• Technical data such as IP address, browser type and version, operating system, device identifiers, referring URL, and time-zone setting.
• Usage data such as the pages you visit, the time and duration of each visit, and the links you click.
• Cookies and similar tracking technologies, as described in Section 8.

3.3 Sensitive Personal Information

Any health information you share with us (for example, symptoms, medical history, or treatment records) is considered sensitive and will be treated with a high level of confidentiality. We collect this information only with your knowledge and consent, and only to the extent reasonably necessary to provide the services you have requested.

4. How We Use Your Information

We use your personal information for the following purposes:

• To schedule, confirm, reschedule, or cancel appointments.
• To provide wellness services and communicate with you about your care.
• To process payments and maintain accurate business records.
• To respond to your inquiries, feedback, or requests.
• To send appointment reminders, follow-up messages, and service-related notices.
• To deliver our email newsletter and promotional communications, where you have opted in.
• To operate, maintain, and improve the Website and our services.
• To detect, prevent, and address technical issues, fraud, or misuse.
• To comply with our legal, regulatory, and professional obligations.

5. Legal Basis and Consent

Under PIPA and PIPEDA, we rely primarily on your consent to collect, use, and disclose your personal information. Your consent may be express (for example, when you book an appointment or subscribe to our newsletter) or implied (for example, when you contact us for a service and voluntarily provide information for that purpose).

You may withdraw your consent at any time by contacting our Privacy Officer, subject to legal or professional restrictions and reasonable notice. Withdrawing consent may affect our ability to provide you with certain services.

6. How We Share Your Information

We do not sell, rent, or trade your personal information. We share personal information only in the following limited circumstances:

• Service providers: We share information with trusted third-party providers that help us operate our business, such as our online booking platform, payment processor, email marketing platform, website host, and IT support providers. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Regulated health professionals: Where applicable, information is shared with the practitioner providing your service so they can deliver appropriate care.
• Legal and regulatory authorities: We may disclose information when required by law, court order, subpoena, or other legal process, or to comply with the requirements of a regulatory college or similar body.
• Protection of rights: We may disclose information where necessary to protect the safety, rights, or property of Lonsdale Wellness, our clients, our staff, or the public.
• Business transitions: If we are involved in a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable privacy laws.

7. Storage and Cross-Border Transfers

Personal information is stored primarily in Canada. Some of our service providers (for example, our email marketing or booking platform) may store or process information outside of Canada, including in the United States. When this occurs, your information may be subject to the laws of those jurisdictions, including lawful access by foreign courts, law enforcement, and national security authorities. We take reasonable contractual and technical steps to ensure your information remains protected in accordance with this policy.

8. Cookies and Website Analytics

Our Website uses cookies and similar technologies to operate, secure, and improve our services. Cookies are small text files placed on your device when you visit a website.

• Essential cookies are required for the Website and booking system to function properly.
• Analytics cookies (such as Google Analytics) help us understand how visitors use our Website so we can improve it. These cookies may collect information such as pages viewed, time on site, and approximate location.
• Preference cookies remember choices you make to provide a more personalized experience.

You can control or disable cookies through your browser settings. Disabling some cookies may affect your ability to use certain features of the Website, including online booking.

9. Email Communications and Newsletter

If you subscribe to our newsletter or opt in to receive promotional emails, we will send you updates, wellness tips, service announcements, and special offers. We comply with Canada’s Anti-Spam Legislation (CASL). Every commercial email we send includes an unsubscribe link that allows you to opt out at any time. You may also unsubscribe by contacting us directly.

Transactional emails (such as appointment confirmations, reminders, and service-related notices) are not promotional and may be sent even if you have unsubscribed from marketing messages.

10. Data Retention

We keep personal information only as long as necessary to fulfill the purposes described in this policy or as required by law and professional standards. Clinical and health records are retained for the minimum period required by the applicable regulatory college or governing body in British Columbia. When information is no longer needed, we securely destroy, erase, or anonymize it.

11. How We Protect Your Information

We maintain reasonable physical, administrative, and technical safeguards designed to protect your personal information, including:

• Restricted access to personal information on a need-to-know basis for staff and practitioners.
• Secure passwords, role-based access controls, and account protections.
• Encryption of data in transit (HTTPS/TLS) on our Website and booking system.
• Secure storage of paper records in locked areas when applicable.
• Contractual privacy and security commitments from our service providers.
• Staff training on confidentiality and privacy obligations.

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

12. Your Privacy Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw your consent to our continued collection, use, or disclosure of your information, subject to legal and professional limitations.
• Unsubscribe from marketing communications at any time.
• Ask questions or make a complaint about our privacy practices.

To exercise any of these rights, please contact our Privacy Officer using the information in Section 13. We will respond to your request within the timelines required by law. In some cases we may need to verify your identity before fulfilling your request.

If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca) or the Office of the Privacy Commissioner of Canada (priv.gc.ca).

13. Contact Information

For privacy-related questions, requests, or complaints, please contact our Privacy Officer:

Privacy Officer, Lonsdale Wellness

#103-145 145 West 15th Street, North Vancouver BC V7M1R9

Email: info@lonsdalewellness.ca

Phone: 604-770-4795

Website: https://www.lonsdalewellness.ca

14. Third-Party Websites

Our Website may contain links to third-party websites, services, or social media platforms that are not operated by us. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party site you visit.

15. Children’s Privacy

Our Website and online booking are intended for individuals 19 years of age or older. We do not knowingly collect personal information from children online without the consent of a parent or legal guardian. Where a minor receives services from our clinic, their personal information is handled with the appropriate consent and in accordance with professional standards.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated policy will be posted on this page with a revised “Last Updated” date. Material changes may also be communicated by email or through a notice on our Website. Your continued use of the Website or services after changes take effect means you accept the updated policy.

17. Governing Law

This Privacy Policy is governed by the laws of the Province of British Columbia and the federal laws of Canada applicable within British Columbia. Any disputes arising from this policy will be resolved in the courts of British Columbia.

Thank you for trusting Lonsdale Wellness with your care.