Lonsdale Wellness Studio - FAQs

Yes. You may book multiple treatments on the same day to save time and reduce travel. Please contact the front desk so we can arrange your appointments back-to-back whenever possible.

Yes. We do our best to accommodate same-day and urgent appointment requests when availability allows. Please call us as early as possible so our front desk can check the schedule for you.

Our schedule is often fully booked, and we may not be able to extend your appointment time. If possible, treatment will be provided within the remaining time. If availability allows, we may move your appointment to a later time the same day.

We require 24 hours’ notice for cancellations or rescheduling. Late cancellations or no-shows are subject to the full appointment fee, which cannot be submitted to insurance.

Yes. Personalized treatment plans are discussed directly with your practitioner based on your condition, assessment findings, treatment goals, and recommended care.

Yes. You may switch practitioners at any time. Depending on the treatment and how long it has been since your last visit, you may need to book a new initial appointment.

Yes. You may request a specific practitioner when booking your appointment.

Yes. Our chiropractic, massage therapy, and acupuncture practitioners are licensed or registered in their respective fields. Practitioner bios are available on our website.

Yes. You can continue seeing your current healthcare providers while receiving care at our clinic. When helpful, our practitioners can work with your current care plan and may use an internal referral to another treatment at our clinic, such as chiropractic care, massage therapy, or acupuncture.

Yes, we do. Please contact our front desk for more information about paediatric care and to confirm the most appropriate treatment for your child.

Yes. We direct bill to ICBC and see many motor vehicle related injuries in the clinic. You have 12 weeks of treatment covered by ICBC after any accident claim, so don’t put off your recovery, and book an appointment immediately to take advantage of these benefits you are entitled to. 

We work with many major insurance providers, including Sun Life, Pacific Blue Cross, Manulife, Green Shield, Empire Life, Equitable Life, Medavie Blue Cross, Canada Life, Co-operators, and TELUS Health, among others.
A full list is available on our website, or you may contact the front desk for confirmation.

In some cases, a claim may be rejected due to insurance processing issues, plan limitations, missing information, or coverage restrictions. If this happens, full payment will be required, and we will provide you with a detailed receipt so you can self-submit the claim to your insurance provider for reimbursement.

Yes. After full payment, we will provide you with a detailed receipt so you can self-submit your claim for reimbursement.

Insurance benefits can only be used by patients who are eligible under that specific policy. We cannot process a claim under another person’s benefits unless you are officially listed as an eligible dependent or covered member on their plan.

Yes. We direct bill ICBC for eligible chiropractic, massage therapy, and acupuncture treatments.

WorkSafeBC direct billing is not available. Full payment is required, and you may self-submit your receipt for reimbursement if eligible

Yes. For initial appointments, intake forms are sent to your email. We recommend completing them in advance. If you are unable to complete them online, please arrive 5–10 minutes early so we can help you complete them at the clinic and confirm everything before your appointment.

Please wear comfortable clothing, especially for chiropractic treatments and bike fit sessions.

For massage therapy and acupuncture, clothing removal is not always required and will depend on your treatment needs and comfort level. Your practitioner will explain what is appropriate for your appointment and ensure you are properly covered and comfortable throughout the treatment.

For patients who tend to feel cold, we offer heating pads, room heaters, and blankets. Please feel free to let your practitioner know if you would like extra warmth during your appointment.

Yes. Our clinic is wheelchair accessible.

Yes. Gift cards are available. We can also provide a payment link if you would like to purchase a treatment or session for a loved one.

Different headaches respond to different treatments, but reducing muscle tension and improving alignment and posture are two of the most important things to work on when looking for headache relief. All of our practitioners are skilled at treating headaches. 

We see many sports injuries in the clinic, ranging from ankle sprains to shoulder separations and everything in between. If you have questions about a specific condition feel free to call or email to see if our practitioners have experience with it.

This is one of the most common issues people present to the clinic with. We are extremely skilled at helping manage posture and repetitive strain injuries, and can help give you techniques to avoid these issues on your own moving forward. 

Yes! Many people delay seeking treatment because they think it is “too soon” or they are “too acute” for treatment to be effective. We have many techniques to minimize pain and speed healing starting immediately. The priority after any injury should be to make a recovery plan, and this should be done as soon as possible after an injury, so don’t delay, and come get your plan today.

Yes. We treat long term conditions with both the goals of pain relief, as well as finding a way to prevent the next episode. This looks different for various conditions, but you should be confident we can help you live a pain free and active life, no matter what chronic conditions you are dealing with. 

This is a common condition presenting to our clinic. Our chiropractors in particular are exceptionally skilled at treating sciatica as well as other types of nerve pain. An accurate diagnosis performed by a chiropractor can help formulate the best treatment plan for your recovery. 

This is bread and butter for chiropractors and massage therapists. We focus on improving range of motion and reducing muscle tension so that you can move pain free in all the activities that are important to you. 

Yes. Acupuncture and massage therapy are amazing for reducing stress, and chiropractic can help mitigate the tension that builds in your body as a result of this stress. When you have mental or emotional stress it leads to patterns of tension in your body, which creates a feedback loop that increases your stress even more. Its important to break that loop and prevent the compounding effect between our brain and body. 

Over half of chiropractic patients report improved sleep, often after the first adjustment. Chiropractic and massage therapy can help with mechanical issues affecting sleep, such as back and shoulder pain, and acupuncture can help regulate the nervous system and restore proper equilibrium in your body, leading to better sleep.  

Chiropractic adjustments are very safe when someone trained and licensed to deliver chiropractic care performs them. Complications associated with adjustments are rare.

Chiropractic care may help with back pain, neck pain, headaches, posture-related discomfort, desk-job pain, joint stiffness, limited mobility, sciatica, nerve-related pain, sports injuries, and recovery after motor vehicle accidents.

For more details, please see our “Conditions We Help With” section or contact our front desk to confirm whether chiropractic care may be appropriate for your concern. You can also book a no-cost chiropractic consultation to discuss your symptoms and treatment options with one of our chiropractors.

Acupuncture enhances recuperative power and immunity to promote natural healing. It also improves physical and emotional health and overall well being. It can help relieve a wide variety of ailments, including but not limited to:

• Back pain
• Neck pain
• Sciatica
• Headaches and migraines
• Sports injuries
• Stress and tension
• Anxiety-related symptoms
• Sleep concerns
• Digestive concerns
• Hormonal balance
• Menopause-related symptoms
• Prenatal and pregnancy-related discomfort
• Postnatal recovery support
• infertility
• General wellness and relaxation

You can also book a no-cost acupuncture consultation to discuss your symptoms, treatment options, and whether acupuncture may be appropriate for your concern.

Not necessarily. While acupuncture often involves the use of very fine needles, your treatment may also include other Traditional Chinese Medicine techniques such as cupping, ear seeds, red light therapy, and herbal medicine recommendations, depending on your needs and comfort level.

Yes. Your RMT will discuss your goals and comfort level before and during treatment. Pressure can be adjusted at any time, so please let your therapist know if you would like more or less pressure.

Yes. We direct bill ICBC for eligible massage therapy treatments. Please contact our front desk if you need help booking an ICBC-related massage therapy appointment.

Yes! Reiki is incredibly versatile. It’s not a cure-all, but it can help reduce physical pain, ease emotional stress, and bring a sense of calm and clarity. Clients have reported relief from chronic pain, better sleep, reduced anxiety, and even breakthroughs in emotional healing.

Absolutely! Reiki is a gentle, non-invasive practice that’s safe for all ages (even pets). It works alongside other treatments or therapies, making it a great complement to your existing wellness routine.

Important to note: Reiki Energy Healing is not a substitute for medical advice, a diagnosis, or medical treatment. Keri’s sessions are a complementary practice designed to support and enhance your already existing healthcare or wellness plan from your medical doctor or practitioner.

Healing is a journey, not a one-time event. Think of Reiki like untangling a set of earbuds left in your bag—it takes time to work through the knots. While one session might bring relief, deeper healing and new found clarity can unfold over time.

Studies show Reiki works best after three or more sessions because healing happens in layers. The first session relaxes and resets your body, the second peels back emotional or energetic blocks, and by the third, you’re clearing obstacles you didn’t even realize were holding you back.

For lasting benefits, consider bi-weekly, monthly, or quarterly “tune-up” sessions to maintain balance and flow. That’s why Keri offers a 3-session package—to make it easier to commit to your healing journey, with an opportunity to experience the incredible value of receiving Reiki consistently while saving a few dollars.

It might be! You will be required to pay for your Reiki service on the day of your session, however many workplaces now include Reiki under their “Health & Wellbeing Spending Accounts” or similar wellness benefits.Check with your company’s benefits provider or HR department to see if energy healing services like Reiki are eligible for reimbursement. Lonsdale Wellness Studio will email you your copy of the Reiki Service receipt that might support your claim for reimbursement. It’s worth asking—your healing journey could be covered!